Effective Date: 11 December 2-24
Welcome to Phoenix Healing (UK&I) Ltd (“we”, “us”, or “our”). By using our website www.phoenixhealing.uk (the “Website”) and making a purchase, you agree to these Terms and Conditions (“Terms”), which govern your access to and use of the Website, as well as your relationship with Phoenix Healing (UK&I) Ltd.
Please read these Terms carefully before using our services. If you do not agree with these Terms, please refrain from using our Website.
1. About Us
Phoenix Healing (UK&I) Ltd is a company registered in the UK, located at 128 City Road, London, EC1V2NX UK. Our company registration number is 16084421.
2. Acceptance of Terms
By accessing or using our Website and purchasing products from us, you accept and agree to be bound by these Terms and any additional terms, conditions, and policies incorporated by reference (such as our Privacy Policy, Terms and Conditions (this page), and Returns & Refund Policy).
We reserve the right to update, change, or replace any part of these Terms at our discretion, and any changes will be posted on this page with the updated date. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
3. Eligibility
To use our Website, you must:
- Be at least 18 years of age or have parental/guardian consent.
- Be legally capable of entering into binding contracts.
- Provide accurate and complete information when making a purchase or registering on the Website.
If you are under 18, you must have permission from a parent or guardian to make a purchase, and they must agree to these Terms on your behalf.
4. Product Information
We strive to ensure that all product descriptions, images, prices, and other details on our Website are accurate. However, we do not warrant that any information is error-free, complete, or up-to-date. We reserve the right to correct any errors or omissions and may update the product information without prior notice.
Prices of products and shipping may be subject to change. The price you pay for products is the price shown at the time of checkout.
5. Orders
When you place an order on our Website, you are making an offer to buy the product(s) subject to these Terms. Your order will only be accepted once we send you an order confirmation email. Until this point, we reserve the right to cancel or refuse your order at any time.
Upon placing an order, you agree to provide accurate and complete information, including your shipping address and payment details.
If there are any issues with your order (e.g., incorrect details or stock availability), we will notify you promptly. We also reserve the right to cancel orders where payment cannot be processed.
6. Pricing and Payment
- Pricing: All prices are in GBP (£) and include VAT (if applicable) unless stated otherwise. Additional taxes, duties, or fees may apply to international orders.
- Payment Methods: We accept the following payment methods: Credit/Debit Cards, PayPal. All payments are processed securely through our third-party payment providers.
- Payment Security: Your payment information is processed securely. We do not store your credit card details.
If we encounter issues processing your payment, we will contact you to resolve the issue.
7. Shipping and Delivery
For detailed information on shipping, including delivery times and costs, please refer to our Shipping Policy.
- Delivery Times: We aim to process and ship all orders within 1-2 business days. Estimated delivery times will be provided during checkout.
- Shipping Costs: Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
- International Orders: Please note that additional customs duties or taxes may apply for international orders, which are the responsibility of the customer.
We are not liable for delays caused by our couriers or customs processing. In such cases, we will make reasonable efforts to assist in resolving the issue.
8. Returns and Refunds
We want you to be completely satisfied with your purchase. For information on returns, exchanges, and refunds, please refer to our Returns & Refunds Policy.
- Right to Cancel: Under UK law, you have the right to cancel your order within 14 days of receiving the product(s). This applies to non-sale items.
- Exemptions: Some products may not be eligible for return (e.g., perishable goods, opened sealed items).
9. Intellectual Property
All content on our Website, including text, images, graphics, logos, videos, and designs, is owned by or licensed to Phoenix Healing (UK&I) Ltd and is protected by intellectual property laws. You may not use, copy, modify, or distribute any content without our prior written consent, except for personal, non-commercial use.
10. User Account
To place an order or use certain features on our Website, you may need to create a user account. By creating an account, you agree to:
- Provide accurate, up-to-date information.
- Keep your account credentials confidential.
- Notify us immediately if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate your account at our discretion if you violate any of these Terms.
11. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any loss or damage arising from your use of our Website or the products purchased, except as required by law.
- We do not guarantee that our Website will be error-free or uninterrupted.
- We are not responsible for any third-party websites or services linked to from our Website.
12. Force Majeure
We will not be liable for any failure or delay in fulfilling our obligations under these Terms due to events beyond our control, such as natural disasters, strikes, government actions, or technical issues.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to update, modify, or change these Terms at any time. Changes will be posted on this page, and the effective date will be updated. Please check back periodically for updates.
15. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- Email: [email protected]
- Phone: +44 7888872652
- Postal Address: 128 City Road, London, EC1V2NX UK
