Privacy Policy

Effective Date: 11 December 2024

At Phoenix Healing (UK&I) Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website and make a purchase.

By using our website, you consent to the practices described in this policy. Please read it carefully.

1. Who We Are

Phoenix Healing (UK&I) Ltd is a company registered in the UK, located at 128 City Road, London, EC1V2NX UK. For the purpose of data protection law, we are the data controller of your personal data.

2. What Personal Data We Collect

We collect the following types of personal data when you use our website:

  • Account Information: Name, email address, password, and phone number (if you create an account).
  • Order Information: Billing and shipping address, order history, payment details (e.g., credit card information).
  • Payment Information: Credit card details or other payment methods (Note: Payment providers process payments directly, and we do not store full payment card information).
  • Technical Data: IP address, browser type, operating system, device information, and browsing behavior (collected via cookies and analytics tools).
  • Communication Data: Any communication you send to us (e.g., inquiries, feedback, customer service messages).

3. How We Use Your Data

We use your personal data for the following purposes:

  • To Process Orders: To complete your purchases, deliver products, and process payments.
  • To Improve Customer Experience: To personalize your shopping experience and provide customer support.
  • To Communicate With You: To send order confirmations, shipping updates, marketing communications, and important account notifications.
  • To Improve Our Website: To monitor and improve the performance of our website, products, and services.
  • To Comply with Legal Obligations: To meet legal requirements such as fraud prevention, tax reporting, or compliance with any applicable law.

Under the GDPR, we rely on the following legal bases to process your personal data:

  • Consent: When you sign up for marketing communications, subscribe to our newsletter, or agree to cookies.
  • Contractual Necessity: To process your orders, deliver goods, and provide services you’ve requested.
  • Legal Obligation: To comply with applicable laws, such as tax reporting or fraud prevention.
  • Legitimate Interests: To improve our website and business operations, such as analyzing usage patterns or improving customer service.

5. How We Share Your Data

We may share your personal data with the following third parties, if applicable:

  • Payment Processors: To process payments (e.g., PayPal, Stripe).
  • Shipping Companies: To deliver your order (e.g., Royal Mail, DPD, or other couriers).
  • Third-Party Service Providers: For website hosting, email services, and data analytics (e.g., Google Analytics).
  • Legal and Regulatory Authorities: If required to comply with laws or regulations.

We ensure that any third-party service providers we work with respect your privacy and comply with relevant data protection laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are placed on your device when you visit our site. They help us to:

  • Remember your preferences.
  • Track website usage and analytics.
  • Improve the functionality and user experience of our website.

You can manage your cookie preferences in your browser settings. For more information, please refer to our Cookie Policy.

7. How We Protect Your Data

We implement appropriate security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. This includes:

  • Encryption of sensitive information (such as payment details).
  • Secure website protocols (HTTPS).
  • Regular security audits and updates.

However, please note that no method of online transmission or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Your Rights Under Data Protection Laws

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold.
  • Right to Erasure: You may ask us to delete your personal data in certain circumstances.
  • Right to Restriction: You can request that we restrict the processing of your personal data under certain conditions.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to our processing of your data in certain circumstances, such as for direct marketing purposes.

If you wish to exercise any of these rights, please contact us at [email protected].

9. Retention of Your Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

10. Marketing Communications

We may send you marketing communications, including emails, promotions, and updates about new products or offers. You can opt out of these communications at any time by:

  • Clicking the unsubscribe link at the bottom of any marketing email.
  • Contacting us directly at [email protected].

11. International Transfers of Data

We may transfer your personal data to countries outside the European Economic Area (EEA) if necessary for the processing purposes outlined in this Privacy Policy. In such cases, we ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

13. Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your data protection rights, please contact us:

  • Email: [email protected]
  • Phone: +44 7888872652
  • Fax: +1 (262) 706 1680
  • Postal Address: 128 City Road, London, EC1V2NX UK
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