Effective Date: 11 Decmber 2024
This Cookie Policy explains how Phoenix Healing (UK&I) Ltd (“we”, “us”, or “our”) uses cookies and similar tracking technologies on our website, www.phoenixhealing.uk (“Website”). By using our Website, you consent to the use of cookies as described in this policy. Please read it carefully to understand how we use cookies and how you can control them.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and collect certain information. Cookies help us provide you with a better user experience, such as remembering your preferences and improving our website’s functionality.
Cookies can be classified into the following types:
- Session Cookies: These are temporary cookies that are erased when you close your browser.
- Persistent Cookies: These cookies are stored on your device until they expire or you delete them. They are used to remember your preferences between visits.
- First-party Cookies: Set by the website you are visiting.
- Third-party Cookies: Set by a domain other than the website you are visiting. These are often used by advertisers, analytics services, or social media platforms.
2. How We Use Cookies
We use cookies on our Website for the following purposes:
- Essential Cookies: These are necessary for the Website to function properly. Without them, you may not be able to access certain areas of the Website (e.g., adding items to your shopping cart or logging in).
- Performance and Analytics Cookies: These help us understand how visitors interact with our Website. We use this information to improve the performance and functionality of our site. For example, cookies from Google Analytics collect data on how users navigate our website, including which pages are visited most frequently.
- Functionality Cookies: These cookies enable us to remember your preferences (such as language or region) and personalize your experience on our Website.
- Advertising and Targeting Cookies: These cookies are used to deliver ads that are more relevant to you. They may track your browsing habits across websites and can be used by third-party advertisers to serve targeted ads.
3. Third-party Cookies
We may allow third-party service providers to place cookies on our Website. These cookies are used for various purposes such as analytics, advertising, and social media integration. Some of the third parties we may work with include:
- Google Analytics: Used to track and report website traffic, helping us to improve user experience.
- Facebook, Google, and other ad networks: These cookies are used for retargeting purposes, showing ads to users who have previously visited our Website.
- Social Media Platforms: If you interact with social media features (e.g., share a product on Facebook or Instagram), the relevant social media platforms may set cookies on your device.
4. Managing Your Cookie Preferences
You can control and manage cookies in several ways:
- Browser Settings: Most web browsers allow you to block or delete cookies. You can adjust your browser settings to refuse all or some cookies or alert you when cookies are being set. Please note that if you block or delete certain cookies, it may affect your ability to use some features of our Website.
- For information on how to modify your browser settings, check the help section of your browser or visit:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
- Microsoft Edge: https://support.microsoft.com/en-au/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d
- For information on how to modify your browser settings, check the help section of your browser or visit:
- Cookie Consent Management: You can change your cookie preferences at any time through our cookie banner or cookie settings page (if available on our site). This allows you to accept or decline different types of cookies based on your preferences.
- Opting Out of Targeted Advertising: If you do not want to receive personalized ads, you can opt out through the following:
- Google Ads Settings: https://adssettings.google.com
- Facebook Ad Preferences: https://www.facebook.com/settings?tab=ads
5. Cookies We Use
Below is a list of the main cookies we use on our Website:
| Cookie Name | Type | Purpose | Expiry/Duration |
|---|---|---|---|
| _ga | Analytics (Google) | Used to distinguish users for Google Analytics | 2 years |
| _gid | Analytics (Google) | Used to distinguish users for Google Analytics | 24 hours |
| _fbp | Advertising (Facebook) | Used by Facebook to deliver a series of advertisement products | 3 months |
| _gcl_au | Advertising (Google) | Used by Google AdSense for experiment purposes | 3 months |
| session_id | Essential | Maintains user session state across page requests | Session |
6. Your Consent
By continuing to use our Website, you consent to the use of cookies in accordance with this Cookie Policy. When you first visit our Website, you will be presented with a cookie banner asking you to accept or manage your cookie preferences.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology or our business practices. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We recommend you review this policy periodically to stay informed about how we use cookies.
8. Contact Us
If you have any questions about this Cookie Policy or how we use cookies, please contact us:
- Email: [email protected]
- Phone: +44 7888872652
- Postal Address: 128 City Road, London, EC1V2NX UK
